At Shoezy Store, we combine New York-inspired style with worldwide satisfaction. Our commitment to quality extends from our carefully crafted footwear to our seamless shipping and returns process. Below you’ll find all the details about getting your favorite shoes and what to do if you need to make a return.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to bring our Manhattan fashion sensibilities to your doorstep:

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipping
  • Includes tracking and insurance
  • Recommended for time-sensitive orders

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipping
  • Includes basic tracking
  • Great for budget-conscious shoppers

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian and remote areas.

Returns & Exchanges

We want you to love your Shoezy Store footwear as much as we do. If you’re not completely satisfied, you may return or exchange your purchase within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

To maintain our premium quality standards, the following cannot be returned:

  • Items marked as “final sale” or “clearance”
  • Footwear showing signs of wear or use
  • Products without original packaging or tags
  • Personalized or custom-made items

How to Return or Exchange

Our return process is as smooth as our leather loafers:

  1. Contact Us: Email our Manhattan-based customer service at [email protected] with your order number and return details. Use our template below for quick processing.
  2. Wait for Authorization: We’ll respond within 1-2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the items in original packaging with all tags and accessories. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our New York facility using a trackable method. The address will be in your authorization email.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.

For international returns (excluding some Asian and remote areas):

  • All return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in the original payment currency

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Shipping fees are non-refundable (except in cases of our error)
  • You’ll receive email confirmation when your refund is processed

Note: Depending on your financial institution, it may take 3-10 additional business days for the refund to appear on your statement after we process it.

Exchange Process

For exchanges (size, color, or style):

  • Follow the standard return process above
  • Clearly indicate in your email that you want an exchange and specify the replacement item
  • We’ll ship your new item once we receive the return
  • Price differences will be charged or refunded as applicable

Exchanges are subject to availability. If your desired item is out of stock, we’ll contact you to discuss alternatives or issue a refund.

Damaged or Defective Items

If you receive a damaged or defective item (which is rare with our quality standards), contact us immediately at [email protected] with photos of the damage. We’ll arrange for a prepaid return label and expedite your replacement or refund.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Shoezy Store Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return/exchange:
– [Product Name] – [Size/Color] – [Quantity]

Reason for return/exchange: [Please specify – wrong size, defective, etc.]

For exchanges, I would like: [Specify replacement item details if applicable]

I understand the return must be shipped within 15 days of receiving this authorization and that I am responsible for return shipping costs unless the return is due to an error on your part.

Please send the RMA number and return instructions to this email address.

Thank you,
[Your Full Name] [Your Contact Information]

Our Commitment to You

Just as we carefully craft our boots, clogs, heels, loafers, sandals, sneakers, and athletic shoes with attention to detail, we handle every return with care and professionalism. Our Manhattan-based team is here to ensure your Shoezy Store experience meets our high standards from first click to final step.

For any questions about our shipping or returns policy, contact us at [email protected] or call our New York office.