At Shoezy Store, we want you to love your footwear as much as we do. If for any reason you’re not completely satisfied with your purchase of our boots, clogs, heels, loafers, sandals, sneakers or athletic shoes, we’re happy to offer returns or exchanges within 15 days of receiving your order.

New York-Inspired Style, Worldwide Satisfaction

Just as we bring Manhattan fashion sensibilities to customers globally (excluding some Asian and remote areas), we extend our commitment to quality through this straightforward returns process. Your satisfaction is as important to us as the craftsmanship in our footwear collections.

Eligibility for Returns & Exchanges

  • Items must be unused, in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required
  • Returns must be initiated within 15 days of delivery

Non-Returnable Items

To maintain the premium quality our customers expect, the following cannot be returned:

  • Items marked as “final sale” or “clearance”
  • Footwear that shows signs of wear or has been used
  • Products without original packaging or tags
  • Personalized or custom-made items

How to Initiate a Return or Exchange

Our return process is as smooth as our leather loafers:

  1. Contact Us: Email our Manhattan-based customer service team at [email protected] with your order number and details about the item(s) you wish to return or exchange. Use our template below for quick processing.
  2. Wait for Authorization: We’ll respond within 1-2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package Your Items: Securely pack the items in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Send the package to our New York facility using a trackable shipping method. The address will be provided in your authorization email.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Shipping fees are non-refundable (except in cases of our error)
  • You’ll receive an email confirmation when your refund is processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement – typically 3-10 business days after we process it.

Exchange Process

For exchanges (size, color, or style):

  1. Follow the same return process above
  2. Clearly indicate in your email that you want an exchange and specify the replacement item
  3. We’ll ship your new item once we receive the return
  4. Price differences will be charged or refunded as applicable

Exchanges are subject to availability. If your desired item is out of stock, we’ll contact you to discuss alternatives or issue a refund.

Return Request Email Template

To expedite your return, use this template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Shoezy Store Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item(s) to return/exchange: – [Product Name] – [Size/Color] – [Quantity] Reason for return/exchange: [Please specify – wrong size, defective, etc.] For exchanges, I would like: [Specify replacement item details if applicable] I understand the return must be shipped within 15 days of receiving this authorization and that I am responsible for return shipping costs unless the return is due to an error on your part. Please send the RMA number and return instructions to this email address. Thank you, [Your Full Name] [Your Contact Information]

International Returns

For our global customers (excluding some Asian and remote areas):

  • All return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • We recommend marking the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in the original payment currency

Damaged or Defective Items

If you receive a damaged or defective item (which is rare with our quality standards), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a prepaid return label and expedite your replacement or refund.

Our Commitment to Quality

Just as we carefully craft our boots, clogs, heels, and sneakers with attention to detail, we handle every return with care and professionalism. Our Manhattan-based team is here to ensure your Shoezy Store experience meets our high standards from first click to final step.

For any questions about our returns policy, contact us at [email protected] or call our New York office.