FAQ

Our footwear appeals to fashion-conscious individuals who value both style and comfort. From trendy sneaker enthusiasts to professionals needing elegant heels or loafers, we cater to diverse tastes across ages and lifestyles. Our global shipping (excluding some remote Asian areas) makes us accessible to international fashion lovers too.

We combine New York’s fashion-forward sensibility with worldwide accessibility. Our carefully curated collection spans from rugged boots to sophisticated sandals, all delivered with premium service. The personal touch from our Manhattan roots shines through in every package we ship.

Our collection includes:

• Boots (rugged and fashion styles)
• Clogs (comfort-focused designs)
• Heels (from office-appropriate to evening glamour)
• Loafers (classic and contemporary)
• Sandals (casual and dressy)
• Sneakers & Athletic Shoes (performance and lifestyle)

Each product page includes detailed sizing charts. We recommend measuring your foot and comparing with our measurements for the best fit. Remember, you have 15 days from delivery to return any items that don’t fit perfectly.

Most of our footwear runs true to size, but some styles may vary. Check individual product reviews where customers often share sizing experiences. When in doubt, our customer service team can provide specific sizing advice.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely! We use industry-standard encryption to protect all your payment information. We never store sensitive credit card details on our servers.

We process orders quickly to get your shoes to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

We’re proud to ship our premium footwear worldwide, excluding some remote areas in Asia. During checkout, simply enter your address to confirm we can deliver to your location.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 business days after processing (1-2 days)
• Free Shipping: For orders over $50, delivered via EMS in 15-25 business days after processing

After 1-2 days for order processing:

• Standard Shipping: 10-15 business days
• Free Shipping: 15-25 business days

You’ll receive tracking information as soon as your package ships.

Yes! We’ll email you tracking information as soon as your order ships. You can follow your package every step of the way with our real-time tracking system.

We want you to love your Shoezy Store footwear. If anything doesn’t fit perfectly, you have 15 days from the delivery date to return it for a refund or exchange. Items must be unworn, in original condition with all tags attached.

Email our customer service team at [email protected] with your order number and return request. We’ll provide return instructions and a prepaid return label if applicable.

Once we receive your returned item, we’ll process your refund within 3-5 business days. Depending on your bank, it may take additional time for the refund to appear on your statement.

For any other questions, please contact us:

Email: [email protected]

Store Address: 4002 Cantebury Drive, New York, US 10013

We’re committed to helping you step into style with confidence!